On site
On site
On site means the driver has arrived at a stop and marked it in the Logis driver app.
Asks: Nothing. Open it to ring the driver or the site.
Colour: BlueWritten by: The driver#on-site
Reference · status changes in the Logis Inbox, explained
Status changes explained: what every card means and what it asks of you.
A glossary of the status cards Logis writes into a record’s thread — from the driver app, from the record itself, from the office and from partner companies on the Logis Network. Each term has its colour, who writes it, a one-sentence meaning and what it asks. The terms match the app in all eight languages.
Updated with every release · The terms are the words the app uses
Quick reference: every status change at a glance
Every card Logis writes today, plus two that are reserved. Click a term for its full definition.
| Status change | Colour | Written by | Asks you to | Meaning |
|---|---|---|---|---|
| On site | Blue | The driver | Nothing | On site means the driver has arrived at a stop and marked it in the Logis driver app. |
| Late | Orange | The driver | Tell the consignee | Late means the driver reported they will miss a stop’s time window, with the reason they chose. |
| Problem | Red | The driver | Resolve | Problem means the driver reported an issue at a stop — a refusal, damage, a closed site. It is red and stays red. |
| Report filed | Green | The driver | Nothing | Report filed means the driver filed a stop report — times, quantities, photos and the CMR — and it matches the plan. |
| Counts differ | Orange | The driver | Decide | Counts differ means the quantities in the driver’s report disagree with the planned quantities. |
| Dispatch accepted | Green | The driver | Nothing | Dispatch accepted means the driver took the trip you dispatched to them. |
| Dispatch declined | Red | The driver | Reassign | Dispatch declined means a driver turned a dispatched trip down; the card keeps who, when and why, and the trip is free again. |
| Missed call | Amber | The driver | Call back | Missed call means a call between the driver and the office was not answered. It is recorded on the trip. |
| Driver document | Blue | The driver | Nothing | Driver document means the driver uploaded a file or photo from the cab. |
| Route understood | Green | The driver | Nothing | Route understood means the driver confirmed they have read the route changes the office sent. |
| Trip status changed | Teal | The record | Nothing | Trip status changed means a carriage moved through its lifecycle — planned, in progress, delivered. |
| Cargo status changed | Teal | The record | Nothing | Cargo status changed means a cargo moved from planned to loaded to delivered. |
| Order status changed | Teal | The record | Nothing | Order status changed means an order moved through its lifecycle. |
| Deadline | Orange | The record | See to it | Deadline means a date is close or has passed — a document expiring, an invoice overdue, a service due. Orange before, red after. |
| Invoice status | Green | The record | Nothing | Invoice status means an invoice was issued, sent, paid, part-paid or voided. |
| Recall conflict | Red | The record | Decide | Recall conflict means the driver reported a load after the trip was taken back. The load stands. |
| Left behind | Red | The record | Resolve | Left behind means a driver came for goods at a hand-over place and they were not there. |
| Dispatched | Teal | The office | Nothing | Dispatched means the office sent the trip to its driver’s app. |
| Recalled | Grey | The office | Nothing | Recalled means the office took a dispatch back before the first load. Grey; red if the truck was already moving. |
| Route changes sent | Amber | The office | Nothing | Route changes sent means the office released the changed route to the driver, sometimes asking them to confirm it. |
| Stop changed | Amber | The office | Nothing | Stop changed means the office added, removed or re-timed a stop. The driver sees it once the office sends the changes. |
| Document added | Blue | The office | Nothing | Document added means the office filed a document against the record — a CMR, a scan, a photo. |
| Consignee notified | Grey | The office | Nothing | Consignee notified means the person waiting for the goods was told about a new time, and how. |
| Decision | Grey | The office | Nothing | Decision means someone answered a card — accepted a count, resolved a problem — and the receipt records who and when. |
| Partner response | Violet | A partner company | Answer | Partner response means a partner company answered a handoff — accepted, countered, declined, returned or recalled. |
| Document shared | Violet | A partner company | Nothing | Document shared means a partner company shared a document with you over the network. |
| Connection changed | Violet | A partner company | Nothing | Connection changed means a partner connected, accepted an invitation, narrowed what they share or disconnected. |
| Hand-over passed | Violet | A partner company | Nothing | Hand-over passed means your goods were counted in at a place between their two ends, when the carrier shares the journey. |
| Logis AI suggestionSoon | Grey | Nothing yet | Nothing | Logis AI suggestion is reserved for a suggested next step from Logis AI. Nothing writes it yet. |
| Temperature out of rangeSoon | Red | Nothing yet | Resolve | Temperature out of range is reserved for a reefer compartment leaving its range on a trip. It needs ranges that arrive with Fleet. |
What do the colours of a status card mean?
A status card’s colour means the same thing on the lists, in the driver app and in a thread. Red is never spent: a problem stays red after it is resolved, and only its frame goes. A decided card turns green. Violet is used for one thing only — something that crossed to or from another company.
- Blue
Information: someone is somewhere, a file was added.
On site · Driver document · Document added
- Teal
Something set in motion: planned, dispatched, issued.
Trip status changed · Cargo status changed · Order status changed · Dispatched
- Dark blue
Moving: a trip in progress, goods loaded.
- Amber
A change to the plan worth noticing.
Missed call · Route changes sent · Stop changed
01 · Written by the driver
Status changes from the driver app.
Each is a tap in the Logis driver app, at the stop, with the report attached.
Late
Late
Late means the driver reported they will miss a stop’s time window, with the reason they chose.
Asks: Tell the consignee — the card sends the notice for you.
Colour: Orange
02 · Written by the record
Status changes a record writes about itself.
Lifecycle changes and dates Logis records without anyone typing.
Trip status changed
Trip status changed
Trip status changed means a carriage moved through its lifecycle — planned, in progress, delivered.
Asks: Nothing; once delivered, the order is ready to invoice.
Colour: TealWritten by: The record#trip-status
Cargo status changed
Cargo status changed
Cargo status changed means a cargo moved from planned to loaded to delivered.
Asks: Nothing.
Colour: TealWritten by: The record
03 · Written by the office
Status changes that acting writes.
Acting on a record or a card leaves a line for everyone else. Nothing is retyped.
Dispatched
Dispatched
Dispatched means the office sent the trip to its driver’s app.
Asks: Nothing; the driver answers.
Colour: TealWritten by: The office#dispatch-sent
Recalled
Recalled
Recalled means the office took a dispatch back before the first load. Grey; red if the truck was already moving.
Asks: Nothing.
Colour: GreyWritten by: The office#dispatch-recalled
04 · Written across the network
What crosses to or from a partner company.
A handoff, a shared document, a connection: a card in both companies’ inboxes, in violet.
Partner response
Partner response
Partner response means a partner company answered a handoff — accepted, countered, declined, returned or recalled.
Asks: Answer when it is your turn.
Colour: VioletWritten by: A partner company#network-response
Document shared
Document shared
Document shared means a partner company shared a document with you over the network.
Asks: Nothing.
05 · Reserved
Cards the catalogue holds, and nothing writes yet.
Their place, colour and wording are ready; the feature that writes them is not.
Logis AI suggestion
Logis AI suggestionSoon
Logis AI suggestion is reserved for a suggested next step from Logis AI. Nothing writes it yet.
Asks: Nothing yet.
Colour: GreyWritten by: Nothing yet#ai-suggestion
Temperature out of range
Temperature out of rangeSoon
How to find the status card waiting on you
A card still waiting on someone wears a frame in its own colour; once it is answered the frame goes and a receipt stays. The thread’s filter narrows it to status changes, and a red card keeps its colour after it is resolved, so where a trip went wrong is always visible.
- Frames — a card still waiting on someone.
- Filter — show only status changes in a thread.
- Receipts — who answered, and when.
Questions dispatchers ask
Short answers. Longer ones from support.
Where do status changes come from in Logis?
From the driver app, from a record when its state changes, from the office when someone acts, and from partner companies through the Logis Network. Nobody types a status.
What is the difference between Late and Problem?
Late is an escalation: the truck will miss a window and the consignee should be told. Problem is a failure at the stop — a refusal, damage, a closed site — and stays red even after someone records an outcome.
What does “counts differ” mean on a delivery?
The quantities the driver reported at the stop do not match the planned quantities. The office accepts the reported count or asks the driver.
Can I switch some status cards off?
Fewer calls. Same certainty.
The first status card writes itself on your first carriage.
Updated 5 Oct 2026 · Applies to Logis web and the Logis driver app · Available in eight languages